Help Near Me UK Privacy Policy

Drofmada Ltd ("we", "our", "us"), trading as Help Near Me UK, operates a directory of UK community support services. This Privacy Policy explains how we handle your personal data when you submit a service listing or browse our directory.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

• Company name: Drofmada Ltd (trading as Help Near Me UK)
• Company number: 16385848
• Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom

What We Collect

When you submit a service listing, we collect:

• Your contact information: Your name and email address (required for verification and GDPR compliance)
• Service information: Service name, description, website, address, and contact details
• Consent information: Your consent to data processing and optional marketing consent

When you browse our directory, we do not collect any personal data from you.

How We Use Your Data

• To verify your email address before publishing your service listing
• To publish your service information in our public directory
• To communicate with you about your submission (verification, approval, updates)
• If you consented, to contact you about keeping your service information up to date

Legal Basis

• Consent: You explicitly consent to data processing when submitting a service
• Legitimate interests: Operating a public directory of community support services for people to discover local organisations

Data Retention

• Service listings: Retained while the service is active in our directory
• Your contact information: Retained for as long as your service listing is active, or until you request deletion
• You can request deletion of your service listing and associated data at any time

Who We Share Data With

We only share data with carefully selected providers that help us run Help Near Me UK:

• Hosting Provider (EU) – secure data storage and server infrastructure
• Email Delivery (EU/US) – transactional email services for verification and notifications
• Security Services (global) – DDoS protection and performance optimisation
• Analytics Services (EU/US) – anonymised usage analytics to improve our service

All providers are bound by strict data processing agreements and maintain appropriate security certifications.

Public Information: Once approved, your service name, description, location, and website are displayed publicly in our directory. This is the purpose of the service.

Cookies and Analytics

We use cookies and analytics to understand how visitors use our directory:

• Google Analytics (IP anonymised) – to understand usage and improve our service (Google Privacy Policy)
• Security services – for protection and performance (via Cloudflare) (Cloudflare Privacy Policy)
• Session cookies – to maintain your session if you log in

You can manage cookies through your browser settings.

International Data Transfers

Most of our data is hosted in the UK or EEA. Some of our service providers (such as Google Analytics and email delivery services) may transfer data outside the UK/EEA, for example to the United States.

Where this happens, they use legally recognised safeguards such as UK-approved Standard Contractual Clauses (SCCs) to ensure your data remains protected.

Security

• Hosting in EU data centres with appropriate security certifications
• SSL/TLS encryption for all traffic
• Access controls and monitoring
• Email verification required before publishing listings

Your Rights

Under UK GDPR, you can:

• Access your data
• Correct inaccuracies
• Request deletion ("right to be forgotten")
• Withdraw consent at any time
• Object to processing

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Contact Us

Email: [email protected]

Drofmada Ltd
Suite RA01, 195-197 Wood Street
London, E17 3NU
United Kingdom

If you are not satisfied, you can complain to the UK Information Commissioner's Office (ICO): www.ico.org.uk